Delivering Best-In-Class Services
InTouchPOS® maintains rigorous quality standards in the design, manufacture, and assembly of its hardware solutions. In the event that a piece of InTouchPOS® hardware requires service, we offer a range of equipment maintenance options that ensures your site operations continue to run smoothly and your hardware components are quickly replaced.
InTouchPOS® meets equipment maintenance needs with two different logistical strategies. These strategies include: spare parts shipped from a central hub for self-installation; and the use of local area networks with installation service. Both service strategies are available to all customers. InTouchPOS® currently partners with industry leaders in providing field maintenance and has certified alternate providers based upon customer preferences.
Advanced Exchange / SWAP - Advanced Exchange maintenance is a cost effective alternative to on-site service and, at the same time, eliminates significant waiting periods for equipment repair and return. In the event the InTouchPOS® support center diagnoses an equipment issue, InTouchPOS® ships replacement equipment to the site by the next business day. Customers are then responsible for returning the original equipment to InTouchPOS®. This service can also be upgraded to include next calendar day delivery or same day delivery.
On-Site Maintenance - Upon diagnosing an equipment issue, the InTouchPOS® support center can dispatch a third-party service technician and a replacement part to the site. The technician replaces the hardware, calls InTouchPOS® Systems when the part is installed, and stays on-site (until released by InTouchPOS®) to ensure the site is up and running. The third party technician then returns the defective part to InTouchPOS® Systems. This service is available 7 days a week, 24 hours a day. Customers pay an annual fee for this service; emergency technicians are also available for a per-occurrence fee.
On-Site Cleaning - In addition to servicing InTouchPOS® hardware solutions, InTouchPOS ®Field Services can also provide maintenance for non-InTouchPOS® hardware that is part of the customer's integrated solution. InTouchPOS® will work with the customer to establish service levels and types of maintenance, depending on the customer's specific business needs.
