InTouchPOS® strives to provide its customers with professional installation services that ensure a higher degree of success from day one. InTouchPOS® offers a variety of flexible installation services to meet varying customer objectives and timelines. These services are built on best practices and deep industry experience to drive a high return on investment for our customers.
Install/Move/Add/Change
Cabling
Bracketing
Staging
Rollout Management
The key to any successful technology rollout is skilled rollout management. InTouchPOS® Systems is a leader in rollout management, leveraging our intimate and established knowledge of POS solutions and unique rollout methodology. We successfully manage two to three major POS refreshes per year in addition to "one off" and maintenance projects.
To guarantee that your rollout is successful and consistently replicated, InTouchPOS relies on a solid team of experienced professionals. Our programs are designed to ensure a successful project that is completed on time, within budget, and meets technical performance objectives while providing a single point of accountability for the entire rollout. InTouchPOS® unique rollout methodology focuses on the following key areas:
Requirements & configuration
Definition
Menu Setup & configuration
Schedule
Install
Verification
Live / roll out
Requirements Definition
InTouchPOS® process is an interactive and proactive forum that InTouchPOS® and the customer use to determine the scope of work and the mitigating factors to successfully install new technology. The output is a rollout work plan with a recommended approach based on business objectives. At the conclusion of the requirements definition, a comprehensive report is published outlining approach strategies, risks, and mitigating factors.
Schedule
InTouchPOS®
creates a rollout schedule that maximizes
resource efforts and minimizes travel time and expenses.
Geographic limitations, support bandwidth, and third-party
functions are only some of the factors InTouchPOS analyzes
to deliver a solid schedule that meets the customer's goals.
Site Surveys
One of the most important elements of implementing a new solution set is comprehensive and accurate site surveys. Site surveys mitigate the business risk of site preparation and scope of work. Delivery of this service virtually assures that the site is ready to accept the new POS solution and minimizes the need for multiple site visits. Our professionals conduct site surveys to establish hardware requirements, placement of POS systems, and software configurations. The information gathered is used to expedite the installation process and minimize the impact to business operations.
Installs
InTouchPOS® firmly believes in a staged approach to
implementations. By breaking the overall project into
phases, infrastructure limitations can be identified early
on with limited impact to deadlines. The Alpha Phase is
designed to identify required changes in software
functionality prior to obtaining a "gold drive." The Beta
phase is designed to improve installation processes and
build upon best practices learned during the Alpha phase.
Verification
InTouchPOS® believes in the strength of experience, but also
recognizes the need for expanded resources or customer
driven implementations. InTouchPOS® has developed a
certification program consisting of classroom training and
supervised installs.
Rollout
The Rollout Phase is the final step and contains the bulk of
sites to be installed by certified installers. Based on
volume of sites and time frame InTouchPOS® Field Project Lead
(FPL) model can be used to ensure best practice
methodologies are followed. One FPL can provide installers
with the necessary experience and skill to guide the project
from the field. This ensures a successful implementation and
minimizes the impact of the new system to the site. Weekly
meetings keep the customer and management team informed and
allow for regular bi-directional communication and rapid
process changes.
