Field Service
You have made a significant investment in
technology to improve your operations. InTouchPOS®
Field
Services can help you realize the expected return.
InTouchPOS is 100% focused on helping you lower the total
cost of ownership of your technology solution and extending
the life of your investment. This is done by providing
quality service and ensuring a first-time fix for any
technical issue with your system.
InTouchPOS® combines vast experience in the hospitality, c-store and cinema markets with an extensive worldwide service partner network to provide you with unmatched service quality and responsiveness - all delivered at highly competitive pricing.
Highlights of InTouchPOS Field Services include:
Flexible Solutions offering
We design a service program to meet your specific business needs at an affordable cost. Service offerings can be chosen on a by-part or by-site basis. You choose the coverage and response time options that fit your businesses situation. Standard offerings may include:
Next Business Day Part and Technician
Next Calendar Day Part and Technician
Same Day Part and Technician with Four-Hour Response
Repair and Return
Emergency Technician Services
Emergency Part Services
Preventative Maintenance
Installs/Moves/Adds/and Changes (IMAC)
Custom Projects
Global Coverage
InTouchPOS® extensive network of service providers are equipped to meet your need no matter where your sites are located.
Professional Technicians
InTouchPOS® Service Partners complete extensive training and certification programs ensuring their ability to solve any issue quickly and efficiently. InTouchPOS® maintains partners throughout the world to provide you with a low-cost, low-overhead alternative to large maintenance providers.
Leveraging Industry Experience
InTouchPOS® partners with industry leaders, such as UPS Supply Chain Solutions and Servigistics, for supply chain warehouse/logistics management and service parts planning.
Competitive Pricing
InTouchPOS® streamlines service methodology and flexible customer plans to deliver exceptional service at highly competitive prices. Our pricing methodology significantly reduces the total cost of ownership by offering consistent pricing rather than low introductory costs with significant future increases. In addition, InTouchPOS offers extended three year warranties. Our customers benefit from consistently lower cost of ownership over the life of their system.
